1. What is your minimum order quantity (MOQ)?
For standard products, the MOQ is 100 pieces per specification. For custom OEM / private label projects, the MOQ is negotiable based on your specific requirements. Small trial orders are supported for new customers.
2. How long is the sample lead time?
- Standard stock samples: ship within 3 working days
- Custom samples (size / color / logo): 7 working days
- Custom structure / new design samples: 10–15 working days
Sample fees can be fully deducted from your first bulk order.
3. What certifications do your products have?
All our PE rope products are CE and REACH compliant, with breaking strength tested per ASTM standards. Third-party test reports are available upon request. Our factory also holds ISO 9001 quality management certification.
4. What payment terms do you accept?
We accept T/T (30% deposit, 70% balance before shipment), irrevocable L/C at sight and Alibaba Trade Assurance. For long-term cooperative customers, extended payment terms can be negotiated.
5. What is the bulk production lead time?
- Standard products: 15–20 working days after deposit confirmation
- Custom OEM orders: 20–25 working days depending on quantity and complexity
Rush orders can be arranged subject to production schedule.
6. Do you offer OEM / private label service?
Yes, we specialize in ODM and private label solutions for global brands and distributors. We support custom logo, packaging, product specifications and even exclusive product structure development.
7. Can we visit your factory?
We warmly welcome customer visits to our Mianyang factory. Please contact us 3–5 working days in advance to schedule, and we will arrange a full factory tour and technical consultation.
