1. Q: What is your MOQ?
A: Our standard MOQ is 1000 pcs for custom logo & color. Small trial orders are acceptable for in-stock items.
2. Q: Can I get samples?
A: Yes, samples are available. Sample cost and freight will be charged, and sample fee can be refunded when bulk order meets our requirement.
3. Q: What certifications do you have?
A: Our drinkware passes FDA and LFGB food-grade tests.
A: We support laser engraving, heat transfer printing, auto spraying, gradient coating, silk printing and more.
5. Q: How long is your production lead time?
A: Normally 25–35 days after deposit and confirmed artwork.
6. Q: What payment terms do you accept?
A: We accept T/T and L/C. 30% deposit before production, balance before shipment.
7. Q: Can we customize packaging?
A: Yes, custom color boxes, white boxes and gift boxes are available upon your request.
8. Q: What is your warranty policy?
A: We guarantee no vacuum leakage for qualified products. We take responsibility for quality issues caused by our production.
