Q1: Do you provide on-site installation services?
A1: We provide very detailed installation manuals and videos for each project. For large projects or upon customer request, we will dispatch an installation team to the site, with charges calculated separately. Please contact the sales team for more information.
Q2: Can we become your agent?
A2: Contact us through email or WhatsApp, and we can talk about details to confirm.
Q3: What's your delivery time?
A3: We can ship as fast as in 7 days after receiving the deposit. For larger orders, the delivery time should be negotiated.
Q4: How do you deal with quality problems?
A4: The warranty of the whole product is 10 years. Within the warranty period, we will be responsible for all quality problems caused by our side.
Q5: How do you control the quality of your products?
A5: a. Raw material quality: we work from a base of 500 vetted suppliers and choose only those that meet your requirements.
b. Finished product quality: precise manufacturing technique, experienced workers and strict quality inspection.
Q6: Do you accept OEM/ODM?
A6: Yes, we can make that according to your need.