Last Updated: June 29, 2026
This Return & Refund Policy applies to all B2B wholesale orders, bulk purchases, and business transactions placed on our website. Our products are standard in-stock furniture items without any custom service. This policy strictly follows factory wholesale business rules.
1. No Unconditional Return & Refund
We do not support unconditional returns or refunds. All products are factory standard wholesale goods for commercial resale. Returns or refunds are not accepted for buyer's personal reasons, including but not limited to wrong order quantity, style preference change, market sales situation, unnecessary purchase, or negligence of product specifications.
2. No Return for Shipment & Batch Differences
Slight color difference, minor texture deviation, or tiny batch production gaps are normal and shall not be regarded as quality defects; no return or compensation claim will be accepted for such differences.
Buyers are responsible for reviewing product specifications, photos, and pre-shipment inspection materials provided by our sales team. All product sizes, structures, and appearances are fixed standard versions. Once the buyer approves the pre-shipment inspection materials or the goods are shipped, the specifications are deemed accepted by the buyer.
3. Shipping Damage Reporting
If goods are found damaged or missing upon arrival, the buyer must submit clear photos and video evidence within 7 calendar days after cargo arrival. We will verify the actual situation and, at our sole discretion, provide free spare parts replacement or reasonable compensation solutions as a goodwill gesture.
Important Notice: Under FOB, CFR, or CIF terms, transportation risk passes to the buyer upon loading at the port. Our compensation under this clause is a commercial courtesy, not a legal obligation. No claim will be accepted if the buyer fails to provide valid evidence or exceeds the feedback time limit.
4. Quality Warranty & Defect Solution
We provide a 1-year official warranty for all standard furniture products. Within the warranty period, for non-artificial and non-transport original quality problems, we offer free replacement of accessories and targeted after-sales solutions.
For minor quality issues (e.g., cosmetic defects, small accessory faults), we do not support full product return or full refund. We always adopt the most economical and practical solution (replacement parts, partial compensation) to protect both parties' interests.
For major quality issues (e.g., structural failure affecting product usability) verified by our quality team, we will negotiate a reasonable solution in good faith, which may include replacement or partial refund. Full order refund will only be considered if the defect fundamentally renders the products unsellable for their intended commercial purpose.
5. Custom Order Explanation (No Custom Service)
We do not provide any custom service including size, color, logo, packaging, or OEM modification. All orders are standard in-stock products. No refund application related to custom requirements will be accepted.
6. Order Cancellation Rule
Once the order is confirmed and deposit is paid, the order cannot be cancelled arbitrarily. If the buyer requests cancellation unilaterally, we reserve the right to:
For stock items: retain the full deposit to cover inventory reservation costs; or
For production orders: retain the deposit plus any actual production costs incurred up to the cancellation date.
No cancellation will be accepted once production is completed or the goods are ready for shipment.
7. Exclusions (Non-Covered Situations)
This Return & Refund Policy does not cover:
Damage caused by improper storage, misuse, or alteration by the buyer or end-users
Normal wear and tear or aging of products
Damage caused by natural disasters, war, strikes, or other force majeure events
Consequential or indirect losses (e.g., loss of business profits, reputational damage)
8. Policy Application
All after-sales cases shall be handled based on the actual verified situation, the terms of this Return & Refund Policy, and the Proforma Invoice (PI) agreed between both parties. In case of any ambiguity in policy interpretation, we and the buyer shall resolve the matter through friendly negotiation in good faith.
9. Policy Updates
We reserve the right to update this Return & Refund Policy at any time without prior notice. Updates will take effect immediately after being published on the website. Orders placed before the update shall be governed by the policy version in effect at the time of order confirmation.
10. Contact Us
If you have any questions about this Return & Refund Policy, please contact us via:
Email: [Insert Your Official Email Address]
Company: YIWU AUSPICIOUS IMPORT&EXPORT CO.,LTD
Last Updated: June 29, 2026
This Return & Refund Policy applies to all B2B wholesale orders, bulk purchases, and business transactions placed on our website. Our products are standard in-stock furniture items without any custom service. This policy strictly follows factory wholesale business rules.
1. No Unconditional Return & Refund
We do not support unconditional returns or refunds. All products are factory standard wholesale goods for commercial resale. Returns or refunds are not accepted for buyer's personal reasons, including but not limited to wrong order quantity, style preference change, market sales situation, unnecessary purchase, or negligence of product specifications.
2. No Return for Shipment & Batch Differences
Slight color difference, minor texture deviation, or tiny batch production gaps are normal and shall not be regarded as quality defects; no return or compensation claim will be accepted for such differences.
Buyers are responsible for reviewing product specifications, photos, and pre-shipment inspection materials provided by our sales team. All product sizes, structures, and appearances are fixed standard versions. Once the buyer approves the pre-shipment inspection materials or the goods are shipped, the specifications are deemed accepted by the buyer.
3. Shipping Damage Reporting
If goods are found damaged or missing upon arrival, the buyer must submit clear photos and video evidence within 7 calendar days after cargo arrival. We will verify the actual situation and, at our sole discretion, provide free spare parts replacement or reasonable compensation solutions as a goodwill gesture.
Important Notice: Under FOB, CFR, or CIF terms, transportation risk passes to the buyer upon loading at the port. Our compensation under this clause is a commercial courtesy, not a legal obligation. No claim will be accepted if the buyer fails to provide valid evidence or exceeds the feedback time limit.
4. Quality Warranty & Defect Solution
We provide a 1-year official warranty for all standard furniture products. Within the warranty period, for non-artificial and non-transport original quality problems, we offer free replacement of accessories and targeted after-sales solutions.
For minor quality issues (e.g., cosmetic defects, small accessory faults), we do not support full product return or full refund. We always adopt the most economical and practical solution (replacement parts, partial compensation) to protect both parties' interests.
For major quality issues (e.g., structural failure affecting product usability) verified by our quality team, we will negotiate a reasonable solution in good faith, which may include replacement or partial refund. Full order refund will only be considered if the defect fundamentally renders the products unsellable for their intended commercial purpose.
5. Custom Order Explanation (No Custom Service)
We do not provide any custom service including size, color, logo, packaging, or OEM modification. All orders are standard in-stock products. No refund application related to custom requirements will be accepted.
6. Order Cancellation Rule
Once the order is confirmed and deposit is paid, the order cannot be cancelled arbitrarily. If the buyer requests cancellation unilaterally, we reserve the right to:
For stock items: retain the full deposit to cover inventory reservation costs; or
For production orders: retain the deposit plus any actual production costs incurred up to the cancellation date.
No cancellation will be accepted once production is completed or the goods are ready for shipment.
7. Exclusions (Non-Covered Situations)
This Return & Refund Policy does not cover:
Damage caused by improper storage, misuse, or alteration by the buyer or end-users
Normal wear and tear or aging of products
Damage caused by natural disasters, war, strikes, or other force majeure events
Consequential or indirect losses (e.g., loss of business profits, reputational damage)
8. Policy Application
All after-sales cases shall be handled based on the actual verified situation, the terms of this Return & Refund Policy, and the Proforma Invoice (PI) agreed between both parties. In case of any ambiguity in policy interpretation, we and the buyer shall resolve the matter through friendly negotiation in good faith.
9. Policy Updates
We reserve the right to update this Return & Refund Policy at any time without prior notice. Updates will take effect immediately after being published on the website. Orders placed before the update shall be governed by the policy version in effect at the time of order confirmation.
10. Contact Us
If you have any questions about this Return & Refund Policy, please contact us via:
Email: [Insert Your Official Email Address]
Company: YIWU AUSPICIOUS IMPORT&EXPORT CO.,LTD
Refund & Return Policy
Refund & Return Policy
