Service Process
At Jinzhu Machinery, we provide comprehensive support from initial consultation to long-term operation.
With professional engineering experience and manufacturing capabilities, we deliver reliable and customized processing solutions for food, spices, agricultural sideline products, and Chinese medicinal herbs industries.
Consultation
Factory Visit
Factory Acceptance Test (FAT)
After-Sales Support
Manufacturing & Quality Control
Customized Solution
Installation, Commissioning & Validation
Long-Term Partnership
Long-Term Partnership
06
To ensure smooth operation after delivery, Jinzhu Machinery provides professional installation guidance, commissioning support, and validation services.
Our technical team helps customers complete equipment installation, optimize operating parameters, and verify equipment performance according to project requirements.
Support Includes:
·Installation guidance
·Machine commissioning
·Operator training
·4Q Validation Support (DQ / IQ / OQ / PQ, applicable to specific projects)
Provided based on project requirements, industry standards, and facility quality management systems.
Installation, Commissioning & Validation
Jinzhu Machinery is committed to building long-term partnerships with customers through reliable equipment, professional service, and continuous support.
Your trusted partner for food, spice, agricultural sideline product, and Chinese medicinal herb processing solutions.
08
After-Sales Service & Technical Support
Our service continues after equipment delivery.
We provide continuous technical support to help customers maintain stable and efficient production.
Support Includes:
·24/7 Online Support
Remote technical assistance
·Spare parts supply
·Troubleshooting support
·Maintenance guidance
07
Factory Visit
01
We understand your raw materials, production requirements, and capacity goals to provide suitable processing solutions.
Our services include:
Raw material evaluation
·Process flow design
·Equipment selection
·Production planning
Project Consultation & Solution Design
Customers are welcome to visit Jinzhu Machinery’s factory to learn about our manufacturing capabilities, production process, and technical strength.
Through factory visits, customers can better understand our equipment quality and professional manufacturing experience.
Factory Visit Includes:
·Production workshop tour
·Equipment demonstration
·Technical communication
03
Customized Processing Solutions
Different materials require different processing solutions.
Jinzhu Machinery provides customized equipment and complete production lines based on customer requirements, from single machines to integrated processing systems.
Solutions include:
·Cleaning & sorting solutions
·Drying production lines
·Cutting solutions
·Crushing & grinding systems
02
Factory Acceptance Test (FAT)
04
We focus on every detail during manufacturing to deliver reliable and durable processing equipment.
Each machine follows strict production procedures and quality inspections to ensure stable performance before delivery.
Quality Control Includes:
·Manufacturing process control
·Key component inspection
·Equipment assembly inspection
·Performance testing
Manufacturing & Quality Control
Before shipment, customers can conduct Factory Acceptance Tests to verify equipment performance and confirm technical requirements.
Our technical team provides professional testing support to ensure the equipment meets customer expectations.
FAT Includes:
·Technical parameter confirmation
·Equipment operation testing
·Performance verification
05