Q1: Are your products pet food or pet medicine?
A: No. Our products are non-food and non-medical pet supplies, such as pet toys, accessories, and daily-use pet products.
Q2: Can the products be customized?
A: Yes. Size, color, material, logo, and packaging can be customized.
Q3: What is your MOQ?
A: MOQ depends on the product. Some items support low MOQ or sample orders.
Q4: Are the products safe for pets?
A: Yes. The products are made from safe materials and are designed for daily pet use, not for food or medical purposes.
Q5: Do the products meet export or import requirements?
A: As non-food and non-medical products, export and customs clearance procedures are relatively simple.
Q6: Do you offer samples?
A: Yes. Sample cost and shipping are usually paid by the buyer and can be refunded after order confirmation.
Q7: What is the lead time?
A: Samples usually take 5–7 days. Bulk orders take about 10–25 days, depending on the product and quantity.
Q8: What shipping methods do you support?
A: We support sea freight, air freight, and express shipping (DHL, FedEx, UPS).
Q9: Do you offer OEM / ODM services?
A: Yes. OEM and ODM services are available for brand owners, wholesalers, and retailers.
Q10: What types of pets are the products suitable for?
A: Suitable for dogs, cats, and other common pets, depending on the product.
Q11: How can I get a quotation?
A: Please provide the product model, quantity, customization requirements, and delivery address for a quotation.
Q12: Which markets do you mainly serve?
A: Our products are mainly exported to Europe, North America, the Middle East, and Southeast Asia.
Q13: Are the products suitable for online or offline retail?
A: Yes. The products are suitable for e-commerce platforms, pet shops, supermarkets, and wholesale channels.
