Q: Support sample order?
A: Yes, we support sample order for customer to test before bulk order place with client paying for the basic sample cost and shipping cost.
Q: What's the lead time?
A: For sample order: 3-5days, for bulk order: 3-5 weeks.The specific delivery time depends on the items and the quantity of your order.
Q: Do you have any MOQ limit?
A: No MOQ limit for sample order. For bulk order with customized service, there will be MOQ limit, which we can discuss by case.
Q: How do you ship the goods and how long does it take arrive?
A: For sample order, usually we schedule shipment by DHL, Fedex, UPS or TNT.
For bulk order, usually we schedule shipment by air, by sea or by train, and client appointed forwarder and shipment is accepted.
Q: What is the warranty for the products?
A: Our standard warranty is 2 years, and we agree to extend warranty period with reasonable cost.
Q: How is your after-selling service?
A: For after-selling service, we will offer free technical training, 24/7 online technical support, and product return for fix service.
Q: Do you supply OEM service?
A: Yes, we are professional OEM/ODM manufacturer and can meet all customized services.
Q: What is your terms of packing?
A: Generally, we pack our goods in neutral color boxes and brown cartons. We can also support to design and print your logo on box and carton.
Q: What is your terms of payment?
A: Usually T/T 30% as deposit, and 70% before delivery. We can accept PayPal and West Union for sample order as well.
Q: Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery.
