1. What products can you provide?
We provide a range of clean energy products, including:
* Energy Storage Systems for residential and commercial applications
* Solar Building Solutions, including solar roof tiles and balcony solar systems
* Clean Energy Products, including vehicle-mounted solar, heat pumps and solar lighting
2. Do you provide OEM / private label services?
Yes.
We work with selected manufacturing partners to support OEM and private label projects, including product branding and packaging customization.
Please contact us with your requirements, and we can help identify a suitable supply solution for your market.
3. What is your lead time?
Lead time depends on the product, order quantity and customization requirements.
For standard products, the typical lead time is approximately 5–15 working days, subject to stock availability and order confirmation.
For customized or large-volume orders, the production schedule will be confirmed separately with the customer.
4. What are your payment terms?
Our standard payment term is T/T. The specific payment terms can be discussed and confirmed according to the product, order quantity and project requirements.
5. What delivery terms do you support?
We can support various delivery terms, including EXW, FCA, FOB, CIF, CIP, DAP, DDP and other terms depending on the destination and project requirements.
6. How do you support customers after delivery?
We provide online technical and after-sales support through email, WhatsApp and WeChat.
If a technical issue occurs after delivery, our team will work with the customer to identify the problem and provide remote assistance, including video support when necessary.
7. How can you ensure product quality?
Quality requirements are confirmed before production. Depending on the product and order requirements, we can arrange samples, production inspections and pre-shipment inspections to help ensure that the products meet the agreed specifications.
8. Can you provide customized solutions?
Yes.
We can help customers select suitable products and configurations based on their application, market and project requirements.
For customized projects, we work with our manufacturing partners to coordinate product specifications, branding and packaging requirements.
9. Do you have stock products?
Stock availability varies by product and supplier. Please contact us with the product and quantity you need, and we will confirm the latest availability and lead time.