Q1: What material is this filter made of?
A: This filter uses a 3-layer composite structure: non-woven fabric, activated carbon, and high-density filter cotton. Made from food-grade raw materials, it is non-toxic and safe for both cats and dogs. It effectively traps pet hair and debris while absorbing chlorine, odors, and impurities.
Q2: What are the dimensions of this filter?
A: The filter measures 7.6cm × 4.3cm (2.99" × 1.69"). The matching pre-filter sponge ring measures 8cm × 2.8cm.
Q3: Will the activated carbon shed black powder?
A: A small amount of carbon dust on new filters is normal production residue. Simply rinse the filter thoroughly under running water before installation. No carbon shedding will occur during normal use.
Q4: Which pet water fountains does this filter fit?
A: It is compatible with most mainstream stainless steel pet water fountains that use an oval filter slot, including the common stainless steel drinking fountains shown in the product images. Please confirm your fountain's filter cavity size before ordering.
Q5: Does the package include the black sponge pre-filter?
A: Both the composite filter pad and the black sponge ring are available. You may order them separately or as a combo pack according to your needs.
Q6: How often should I replace the filter?
A: The recommended replacement cycle is every 2–4 weeks. For multi-pet households, hot summer weather, or heavy shedding, replace every 1–2 weeks. Replace immediately if the water becomes cloudy or develops an odor.
Q7: What should I do before installing a new filter?
A: Rinse the filter thoroughly with clean running water to remove any loose carbon dust, then place it into the fountain.
Q8: Can I clean and reuse the filter?
A: No. The activated carbon filter is a disposable consumable. Repeated washing destroys its adsorption capacity and promotes bacterial growth. Reuse is not recommended.
Q9: What is your MOQ?
A: Standard in-stock items support small-batch wholesale. Custom sizes or packaging have a negotiable MOQ.
Q10: Can I customize packaging, logo, or filter size?
A: Yes. We offer OEM & ODM services, including custom printing, custom filter shapes, and custom packaging boxes.
Q11: What shipping methods do you support?
A: We support express, air freight, and sea freight for bulk orders. We can provide a quote based on your destination and order quantity.
Q12: What if the filter is not compatible with my water fountain?
A: Please verify your fountain's filter slot size before purchase. If you encounter any compatibility issues after receiving the goods, contact our customer service immediately