Q1: How can I get an accurate quotation?
A: Please send your inquiry with drawing, picture, or specific information. If you don't have these, just describe the working conditions, and our experienced engineers will propose a solution to you. We will fully support you.
Q2: Do you provide Engineering Design Services?
A: Yes. As your engineering partner, we boast extensive experience in tackling high-complexity tasks.
Q3: Can I add my LOGO to the product?
A: Yes. We fully support on-demand customization, including LOGO customization.
Q4: Are you supplying to famous big corporations?
A: Yes, we have been cooperating with Fortune 500 companies like BASF, Dupont, Sinopec, PetroChina, etc. We have a great reputation in the flex industry.
Q5: What payment methods do you support?
A: We support T/T, L/C, Western Union, MIC GP Pro, etc.
Q6: Do you offer factory visits or audits?
Yes. We welcome customer visits. We will assign professional staff to accompany you to visit every section you want to see. Customers requiring factory audits should notify us 3 working days in advance, and we will assist with relevant document preparation.
Q7: Can you provide a mill test report?
A: Yes. Simply request the report when you place the order. Please note that additional time might be needed for mill test reports.
Q8: What are the packaging standards? Is customized packaging available?
Standard packaging: Products are wrapped with waterproof film + bubble film, packed in solid wooden pallets/corrugated cartons, with protective sleeves for key parts (e.g., flange interfaces, bellows) to ensure no damage during transportation.
Customized packaging: Export fumigation packaging, moisture-proof packaging, and logo customization (e.g., printing customer's LOGO, product serial number) are available. Please specify requirements in the order; related costs are negotiable.
Q9: What if products are damaged during transportation?
After verification of transportation-related damage, we provide: (1) Free replacement of damaged parts or the entire batch of products; (2) Expedited repair and replacement to ensure minimum impact on customer use. All costs related to transportation damage shall be borne by our company, with no additional charges to customers.
