Common buyer questions
Ordering & support FAQs
Find answers about our parts, orders and shipping. For details specific to your printer, speak with our team.
9 questions and answers
Products & compatibility
Our product range and the parts we supply.
Are you a manufacturer?
Yes. YICAI is a professional manufacturer offering spare parts for wide-format printers and a reliable supplier of printheads.
What is the main product you produce?
We have more than 20 years experience in supplying printer spare parts. Major products include ink pumps, ink filters, ink dampers, ink cappings, ink tubse, ink tube connectors, cleaning sticks, printhead adapters, sub tanks, and etc.
Do you have other printer spare parts?
YICAI have the complete range of printer spare parts, including ink filter, sub tank, ink damper, etc. Please feel free to contact us.
Are the printheads original and supplied new?
Original parts, supplied new.
Orders & shipping
Payment, dispatch and shipment questions.
What are the payment methods?
We accept the T/T transfer, Alibaba and PayPal, ensuring that your payment is safe, secure, and convenient.
When will the product be delivered?
We typically dispatch within 2-3 workdays after full payment is received.
What is your shipment method?
We usually ship by DHL,FEDEX,UPS,TNT or EMS.
Service & after-sales
How to reach the team and ask about your parts.
What's the warranty of ink pump?
Each ink pump has undergone strict quality inspection, you can rest assured. You are also welcome to visit the company.
Do you provide services online 24 hours a day?
Yes. YICAI provides one-one heartwarming service and quick response within one business day for an exceptional customer experience.
Send an enquiry
Tell us what you need. Share your contact details and a Yicai engineer will reply.