Q1: Are you a factory or trading company?
A: We are a professional manufacturer. Meanwhile, we have a dedicated sales team to provide considerate and one-stop customer service, as we attach great importance to customer service experience.

Q2: How can I get the exact product price?
A: Our quotation is determined by product specifications, materials, order quantity, size and color. The more detailed information you provide, the more accurate price you will get. If you are unsure about some details, just inform us, and we will offer you professional optional solutions.

Q3: Can you provide free samples?
A: Yes. We can provide free samples if the required samples are in stock. You only need to bear the freight cost.

Q4: How long will I receive the sample?
A: For in-stock samples, we will arrange delivery within 2 working days after receiving your freight account or freight payment. For customized samples that need production, it takes 5 to 7 working days. We can also shorten the lead time for urgent orders.

Q5: How will the goods be delivered?
A: Samples and small-batch orders are usually delivered via DHL, UPS, FedEx or TNT. For mass production orders, air freight and sea freight are both available. We also provide LCL (Less than Container Load) shipping service.

Q6: What are your payment terms?
A: Our standard payment term is 30% deposit in advance, and the balance shall be fully paid before shipment.

Tel:021-63502938 / 021-63520351

Customer services

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