AFTER-SALES SERVICE
A structured five-stage after-sales workflow ensuring rapid response, professional diagnosis, and complete resolution for every customer.
A structured five-stage after-sales workflow ensuring rapid response, professional diagnosis, and complete resolution for every customer.
End-to-End After-Sales
End-to-End After-Sales
✅
✅
Remote Diagnosis
Remote Diagnosis
Remote technical guidance for common product issues, delivered by our professional after-sales team.
Remote technical guidance for common product issues, delivered by our professional after-sales team.
Completion & Archiving
Completion & Archiving
03
03
Follow-up callback and case archiving to continuously improve our service quality.
Follow-up callback and case archiving to continuously improve our service quality.
Tech Support
Fault Reporting
Fault Reporting
Customer reports the fault; product details collected including written fault description and real photos or short videos.
Customer reports the fault; product details collected including written fault description and real photos or short videos.
🔧
🔧
02
02
From Pre-Sales to Archiving
From Pre-Sales to Archiving
Issue Submission
05
05
Pre-Sales Preparation
Pre-Sales Preparation
Case Closed
Define 1-year warranty coverage zones, provide installation videos, and issue troubleshooting manuals or basic fault-diagnosis videos.
Define 1-year warranty coverage zones, provide installation videos, and issue troubleshooting manuals or basic fault-diagnosis videos.
📋
📋
01
01
Warranty Setup
Solution & Execution
Solution & Execution
Spare part replacement, remote technical guidance, or return-to-factory repair based on the diagnosis.
Spare part replacement, remote technical guidance, or return-to-factory repair based on the diagnosis.
04
04
Resolution
📥
📥
🔍
🔍
24/7
24/7
Support Availability
Support Availability
1-Year
1-Year
Warranty Coverage
Warranty Coverage
< 4h
< 4h
Average Response Time
Average Response Time
98.6%
98.6%
Resolution Rate
Resolution Rate
Established in 2006, specializing in tea bar machines, water dispensers, and pipeline machines, with 20+ years in the industry. Dedicated to safe and healthy drinking water, with a complete scientific quality management system and multiple proprietary brands.
Established in 2006, specializing in tea bar machines, water dispensers, and pipeline machines, with 20+ years in the industry. Dedicated to safe and healthy drinking water, with a complete scientific quality management system and multiple proprietary brands.
© 2026 Yunqi Smart Home Technology Co., Ltd. · Dedicated to Safe & Healthy Drinking Water · Quality First · Service Foremost
© 2026 Yunqi Smart Home Technology Co., Ltd. · Dedicated to Safe & Healthy Drinking Water · Quality First · Service Foremost