——  SERVICE PROCESS  ——

Inquire now — response within 24 working hours

Start Your Project

From inquiry to after-sales — a dedicated sales manager guides every step.

07

Follow up after delivery — after-sales support and new product recommendations.

After-Sales

06

3-level quality inspection post-production. Ship per agreed Incoterms with complete shipping documents.

QA & Delivery

05

Production scheduled per contract, with regular progress updates.

Production

04

Once samples approved — formal sales contract signed, 35% deposit paid.

Contract

03

Standard samples in 7 days, custom samples in 10–15 days. Sample fee deductible from bulk order.

Sampling

02

Tailored proposal and formal quote within 1–2 business days — specs, unit price, MOQ, lead time, all detailed.

Quotation

01

Submit your product needs (specs, quantity, customization) via form, email, or WhatsApp — a dedicated manager responds within 24 working hours.

Inquiry

——  SERVICE & AFTER-SALES  ——

WARRANTY POLICY

Warranty Policy

Confirmed quality issues resolved with

replacement, rework, or proportional discount compensation.

12-month warranty against

manufacturing defects in material and workmanship.

Damage from misuse, intentional

breakage, or normal wear and tear is not covered.

VALUE-ADDED SERVICES

Added-Value Services

Full-stack support for startups and small distributors: planning → custom sampling → small-batch trial orders.

COMPLAINT HANDLING

Complaint Handling

Review & Improve — feedback to production/QA teams to prevent recurrence.

Free Technical Support — product selection guidance and application advice.

Receive & Respond — respond within 24 working hours, confirm full details.

Customized packaging & labeling — private label available.

Execute — implement and follow through until fully resolved.

Regular new product announcements and industry trend updates.

Priority sampling for repeat clients. Exclusive discounts for annual bulk orders.

Propose Solution — replacement, restock, or discount proposed and confirmed.

Investigate — verify via photos, video, or test reports. Complete within 48 hours.