FAQ


Shanghai Luchen Construction Machinery Co., Ltd

Are the exported machines thoroughly inspected before shipment?


Shanghai Luchen Construction Machinery Co., Ltd

Absolutely.    Every machine undergoes a comprehensive technical inspection and functional test to ensure good working order, verifying its condition before we ship it to you.

Shanghai Luchen Construction Machinery Co., Ltd

What types of used construction and industrial equipment do you currently export?


Shanghai Luchen Construction Machinery Co., Ltd

We primarily export high-quality used machinery, including Excavators, Road Rollers, Forklifts, Graders, Bulldozers, Mobile Cranes (Truck Cranes), Skid Steer Loaders, and Wheel Loaders.

Shanghai Luchen Construction Machinery Co., Ltd

Do you sell parts only for the major components, or also for smaller, wearable items?


Shanghai Luchen Construction Machinery Co., Ltd

We supply a wide range of parts, including components for the Three Major Components, and common wearable items like filters, seals, hydraulic hoses, and electrical parts.General & Product

 

Shanghai Luchen Construction Machinery Co., Ltd

How quickly can you supply me with replacement parts?


Shanghai Luchen Construction Machinery Co., Ltd

Once you provide the machine model  and confirm the parts needed, we prioritize finding and shipping the required components as quickly as possible.

Shanghai Luchen Construction Machinery Co., Ltd

Do you offer replacement parts for the used equipment after the warranty period expires?


Shanghai Luchen Construction Machinery Co., Ltd

Yes.   We provide a reliable After-Sales Parts Supply Service for all the used equipment we export (including Excavators, Loaders, Cranes,Graders,  Forklifts, and Rollers) to ensure your long-term operational needs are met.

Shanghai Luchen Construction Machinery Co., Ltd

What proof is required if a major component fails under warranty?


Shanghai Luchen Construction Machinery Co., Ltd

You must provide clear photographic and video evidence, along with a certified mechanic's report, confirming the failure was due to a non-human factor and not improper operation or maintenance.Parts and After-Sales Support