For B2B wheel export business, we move after-sales prevention into the design, production, and shipping stages. Strict inspection, transparent order tracking, fast response, and clear responsibility boundaries help reduce after-sales risks for customers.

20 Years

B2B wheel export experience

48 Hours

Initial solution provided

3 Hours

Response on business days

DOT

Meets international safety standards

——  QUALITY & AFTER-SALES ASSURANCE

The best way to handle quality problems is not post-issue repair, but early risk prevention through parameter review, structural validation, process inspection, and final factory testing.

Before production, 3D renderings are used to confirm the visual design, while FEA analysis helps verify structural strength and safety.

Design Confirmation & FEA Validation

Customer sign-off on 3D renderings

Reduce design interpretation deviations

FEA validation for structural strength

——  PRE-SALES QUALITY CONTROL

A multi-point quality control process covers certification, flaw detection, process inspection, and dynamic balancing tests.

Strict Quality Control System

DOT safety certification, compliant with international standards

X-ray scanning to detect pores and internal defects

Inspection at forging, CNC machining, and surface finishing stages

Dynamic balancing test to ensure stable driving

Professional engineers review PCD, CB, offset, wheel size, and vehicle information to reduce fitment risks.

Technical Review of Custom Parameters

Confirm vehicle compatibility

Double-check key fitment parameters

Identify potential structural interference in advance

During production and shipping, order status is updated in a timely manner, while packaging, dispatch, and logistics coordination help customers stay informed before delivery.

——  IN-PROCESS SERVICE

Pearl cotton, cartons, and wooden frames are combined to reduce the risk of impact and damage during long-distance transportation.

Professional Protective Packaging

03

Complete logistics information and bills of lading are provided, with assistance for customs clearance, destination-port delivery coordination, and transport damage claims.

Logistics & Customs Coordination

04

Production status is updated regularly, allowing customers to follow forging, machining, surface finishing, and inspection progress.

Production Progress Updates

01

Real photos or videos are provided before shipment, so customers can confirm appearance, color, and overall finish before dispatch.

Finished Product Photo / Video Confirmation

02

For material defects, manufacturing issues, fitment consultation, and follow-up replenishment needs, we provide a clear response mechanism and technical support.

Lifetime Fitment, Installation & Maintenance Consultation

——  AFTER-SALES HANDLING

If the issue is confirmed to be caused by raw materials or manufacturing processes, free replacement or refund can be provided. Customers only need to submit photos or videos to start the claim process, with no complicated proof procedure.

QUALITY ISSUE

Material / Manufacturing Defect Handling

Ongoing technical consultation is provided for wheel installation, fitment judgment, maintenance, follow-up replenishment, design updates, and custom upgrades.

After-sales inquiries receive an initial response within 3 business hours, and a solution or request for additional information is provided within 48 hours.

TECHNICAL SUPPORT

RESPONSE TIME

Response Within 3 Business Hours, Solution Within 48 Hours

As a B2B wheel exporter with 20 years of experience, our after-sales policy focuses on long-term cooperation, stable bulk-order delivery, and clear responsibility boundaries.

—— START A CLAIM

Please provide order information, the number of affected wheels, clear photos or videos, and installation/use scenario details. We will assess whether the issue relates to materials, manufacturing, transportation, or installation, then provide the appropriate solution.

Not Covered by Warranty

Human-caused damage, collision, modification, or improper use

Fitment or safety issues caused by improper installation

Normal wear, scratches, and natural cosmetic deterioration

Custom products are generally not eligible for return or exchange without a quality issue

Warranty Coverage

Quality issues caused by raw material defects

Quality issues caused by manufacturing process defects

Long-term partners may receive more flexible after-sales policies

Wholesale customers can receive priority replenishment and ongoing service support

——  PRE-SALES QUALITY CONTROL

Recommended Information

Order number / Customer name

Issue photos or videos

Vehicle model and usage details

Outer packaging or shipping damage photos, if any