Last Updated: September 14, 2026

This policy applies to B2B orders of industrial tapes, protective films, and die-cut products supplied by us. It does not apply to consumer purchases (we do not sell to individuals). This policy is subject to any signed PI or sales contract, which prevails in case of conflict.

General: No returns accepted — products are custom-manufactured per order; non-quality reasons are non-returnable

Quality Issues: Written claim within 7 days of receipt (hidden defects: 30 days); replacement or credit after verification

Custom Products: Non-returnable and non-exchangeable once production begins

Products are custom-manufactured, slit, wound, and packaged per confirmed specifications. Therefore, returns for non-quality reasons (over-ordering, project changes, buyer ordering wrong specifications, buyer's own project delays) are not accepted. Quality-related claims are strictly handled per this policy.

Buyer must inspect goods promptly upon arrival. The following time limits run from the date of receipt:

Goods not objected to in writing within the above periods are deemed fully accepted. We have no obligation to process claims filed after these deadlines.

Issue Type

Notification Deadline

Examples

Visible / Obvious Non-conformity

Within 7 calendar days of receipt

Shipping damage, shortage, wrong model/size, color deviation, visible packaging damage

Hidden Defects

Within 30 calendar days of receipt, AND within 3 business days of discovery

Residue/bleed-through, adhesion decay, uneven adhesive, unwind issues, delamination, heat failure, substrate embrittlement, thickness out of tolerance

Submit a written email to [email protected] containing:

1.PI/Invoice number, order and delivery dates

2.Product model, specifications, batch number, and affected quantity

3.Clear photos and videos showing the defect (including labels and packaging)

4.Quantity used vs. remaining unopened quantity

5.Buyer's incoming inspection report or third-party report (if available)

6.For shipping damage: carrier's on-site damage report or refusal certificate

We may request returned samples or arrange a joint inspection. Buyer must retain affected goods for inspection; unauthorized disposal that prevents assessment will result in no remedy.

After verification that the defect is our responsibility, our obligation is limited to (at our choice):

   ·   Replacement: Replace the affected quantity

   ·   Credit: Issue a credit note for use on subsequent orders

   ·    Repair/Refurbish: Repair or rework the affected products

Replacement ships with the next production run or shipment. Monetary refund is exceptional — only with our written consent (e.g., if technical replacement is impossible or both parties agree to cancel). Our liability is limited to the invoice value of the affected goods; freight, insurance, duties, taxes, processing costs, production stoppage, and any indirect/consequential losses are not recoverable.

   ·   Custom products (custom width/length/thickness/adhesive/color/logo/packaging/die-cut or manufactured to buyer's specifications) — non-returnable once production begins

   ·   Claims filed beyond the time limits in Section 3

   ·    Products that have been unwound, cut, processed, laminated, contaminated, or repackaged

   ·   Defects caused by improper storage/handling/use (heat, moisture, light, solvents, pressure), expired shelf life (12 months), or use beyond confirmed specifications

   ·   Clearance, promotional, or special-priced items

   ·   Samples and sample orders

   ·   Any goods returned without valid written RMA authorization

   ·   No returns accepted without prior written Return Merchandise Authorization (RMA) and return instructions from us

   ·   Approved returns must be shipped within 14 days of RMA issuance, in original or equivalent protective packaging, unused, clearly marked with RMA number

   ·    Unauthorized returns may be refused or held at buyer's risk and cost

   ·   All return freight, insurance, duties, and taxes are borne by buyer (unless we confirm otherwise in writing)

   ·   Goods in non-resaleable condition (unwound, damaged, contaminated, missing labels) will be scrapped without compensation or returned at buyer's cost

   ·   If inspection shows no defect or defect is not our responsibility, buyer bears all inspection, handling, storage, and return freight costs

Products are custom-manufactured, slit, wound, and packaged per confirmed specifications. Therefore, returns for non-quality reasons (over-ordering, project changes, buyer ordering wrong specifications, buyer's own project delays) are not accepted. Quality-related claims are strictly handled per this policy.

If outer packaging is visibly damaged on arrival, buyer must: photograph before opening, refuse delivery on-site (with carrier notation), or obtain carrier's same-day damage report. Shipping damage claims require this evidence and must be reported within the 7-day window in Section 3. Risk transfers per Incoterms; carrier-caused damage after risk transfer is between buyer and carrier.

   ·   Samples are charged (sample fee + shipping)

   ·   Shipping fees are never refundable

   ·    Sample fee credit applies only if a bulk order is placed in writing within 90 days of the sample invoice, at the agreed minimum quantity

   ·   Sample performance is indicative only; buyer must verify on their own production line before bulk ordering

   ·   Refunds (when exceptionally agreed in writing) are made only to the original payer's account

   ·   Refunds exclude freight, insurance, duties, taxes, and bank charges

   ·    Processed within 15 business days of our written confirmation

   ·   Settled in original transaction currency; exchange rate differences and bank fees borne by buyer

   ·   Payment processing fees already incurred are non-refundable

This policy is governed by Chinese law. Disputes are resolved per the dispute resolution clause in our Terms of Service.

Contact for Claims & Inquiries

 Email: [email protected]

Website: www.ywmitape.com

Privacy Policy

Email: [email protected]

Tel:+86 15989324191

Add:Qianhai Zhuoyue Financial Center, 5109 Menghai Boulevard, Shenzhen, China

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